Refund policy
Return & Exchange Policy
At Artina Global, we take pride in the quality of our products. All sales are final, except in cases of damage or defect as outlined below.
Damaged or Defective Items
If your order arrives damaged or defective, we will gladly offer an exchange or store credit within 14 days of delivery. To be eligible, please contact us at info@artina-global.com within 14 days of receiving your order and include:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
We reserve the right to assess each claim on a case-by-case basis. We will process your claim within 7 business days.
Non-Returnable Items
We do not accept returns or exchanges for:
- Items that have been used
- Items without original packaging
- Items purchased on sale
- Change-of-mind purchases
Return Shipping
Customers are responsible for return shipping costs on approved exchanges not related to damage or defect. International customers are responsible for any customs or duty fees, which are non-refundable.
Questions?
Contact us at info@artina-global.com and we'll be happy to help.