Shipping policy

Shipping Policy

Processing Time
All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or Canadian public holidays. You will receive a confirmation email with tracking information once your order has shipped. Need to change your order? Contact us within 24 hours of purchase and we'll do our best to accommodate before it ships.

Shipping Destinations
We currently ship within Canada only.

Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order weight. Estimated delivery times are 3–7 business days depending on your province or territory.

Carriers
We ship via Canada Post. Delivery times are estimates and may vary due to carrier delays or weather conditions.

Order Tracking
Once your order has shipped, you will receive an email with your tracking number. You can track your order directly on the Canada Post website.

Taxes
Applicable Canadian taxes (GST/HST/PST) are calculated and applied at checkout based on your province.

Lost or Delayed Shipments
If your order has not arrived within 10 business days of your shipping confirmation, please contact us at info@artina-global.com and we will investigate with the carrier. If tracking shows delivered but you haven't received your order, please contact us within 5 days so we can investigate with Canada Post.

Incorrect Address
Please ensure your shipping address is correct at checkout. Artina Global Inc. is not responsible for orders delivered to an incorrect address provided by the customer.